Q: Does streetpops cater events, such as Cincinnati weddings other parties?
We sure do – any size, any time! No party is complete without dessert. We love being a part of corporate events, wedding receptions, baby showers, bridal showers, birthdays, holiday parties and other special events. You dream up the occasion, and we can work with you to cater it.
Q: What does streetpops bring to an event?
There’s a lot of fun packed into our little company. When we cater your event, we of course bring our amazing ice pops. We also offer unique add-ons, such as cart or truck rentals, personalized sticks, and rainbow umbrellas. Ask us how we can help make your event even more memorable.
Q: Does streetpops require a minimum order?
Our minimum order for delivery or packaged pickup is 50 pops. Need less than 50? You can choose them straight from the freezers in our St. Bernard pop shop or grab a 4-pack box from our local retail partners. Find us.
Want us to come out and sell pops at your event? Our minimum is 100 pops. If your event doesn’t meet the minimum, you must make up the difference, and those pops are yours to keep! Contact Sara to place your large order.
Q: Do you have restricted delivery hours?
Order pickup is available during pop shop operating hours in the summer season.
Delivery is available any time of year (subject to availability) between 12pm–5pm. For special events, we will work with you to accommodate appropriate delivery times.
Q: What are the delivery fees?
During our summer season, May 1 through Labor Day, we offer free delivery on orders over $50 within the Cincinnati-area 275 loop. A small fee may apply, depending on location for all other deliveries.
In our off season, there is a $25 delivery fee for any pop delivery made within the 275 loop. Deliveries outside of the loop are $35 per hour.
Q: My event is far away. Is it still possible for you to come?
We deliver orders outside the Cincinnati-area 275 loop on a case-by-case basis. Please contact us [LINK TO MAIL TO POP-UP: sara@streetpops.com] for details and delivery fees to your address.
I need to place a catering order and my event is just a few days away. Will that be enough time?
All catering orders within 48 hours require a $50 rush fee. We will try our very best to accommodate your request. If we cannot, we will present you with the next best option and wave the rush fee.
Q: I need to place a catering order and my event is just a few days away. Will that be enough time?
All catering orders within 48 hours require a $50 rush fee. We will try our very best to accommodate your request. If we cannot, we will present you with the next best option and wave the rush fee.
Q: I filled out the online catering request form, does that mean I have booked the event or placed the order?
We deliver orders outside the Cincinnati-area 275 loop on a case-by-case basis. Please contact us for details and delivery fees to your address.
Q: I requested a custom flavor; will it definitely be available for my event?
We will do our very best to meet your request. All of our ice pops are made by hand with the freshest seasonal ingredients available. So, selection can vary. If we find that we cannot meet your request, we will contact you to find an alternative.
Q: What forms of payment do you accept?
We accept cash, checks, and all major credit cards.
Q: When do I have to pay?
We require a non-refundable $200 cart deposit or a $200 truck deposit to hold the date for your event. The remaining balance is due at the time of your event.
Q: Can I pay earlier?
Sure! We will gladly accept payment beforehand.
Q: What is your cancellation policy?
If you cancel 7 days or more before the event, there is no charge. Any cancellations after 7 days leading up to your event will result in a fee of 50% of the quoted cost of your event or order.
Q: What if I change the date/time of an existing order?
There will be a $50 change fee for all orders moved within a 48-hour timeframe.
Q: I don’t have a cooler, can I rent one from you?
Yes! If you are picking up pops, we have branded styrofoam coolers available to purchase. You can order them in advance as well. Small coolers (fits up to 50 regular pops) are $25, and large coolers (fits up to 90 regular pops) are $30.These coolers are yours to keep and include dry ice!
Q: How big is the cart?
Our cart is 3’ w x 2’ h x 2’ d. Our umbrella has a 7’ diameter.
Q: I don’t need enough pops to meet the minimum order, what do I do?
You can schedule a pickup of pops, or we can deliver them to you. In either case, the minimum is 50 pops.
Q: I ordered pops for pickup. How will they stay frozen?
Most people pick up their pops and take them directly to a freezer to store them until they’re ready to serve. If necessary, we can provide you with dry ice ($2.50/lb.) that will keep your pops frozen for hours. Coolers are also available for purchase at a reasonable price.
Q: How long will dry ice keep my streetpops frozen?
In general, it depends on the container and amount you have. Dry ice lasts approximately 18–24 hours in our styrofoam coolers. Dry ice also turns directly from a solid into a gas, so it doesn’t make anything wet or leave any mess.
Q: Will regular ice keep my pops frozen?
While it’s better than sitting the pops out in the sun, the regular ice will eventually melt at the same speed as the pops leaving you with sad, melty pops. We advise getting them to the nearest freezer or using dry ice.
Q: Some of my guests have dietary restrictions, what are my options?
Luckily, we make a variety of streetpops that are dairy-free, gluten-free, vegan, and low-calorie desserts. We occasionally offer sugar-free and diabetic-friendly treats, too. Take a look at the flavors section of our home page for more information. If you have any questions about ingredients, please feel free to contact us directly.
Q: What happens if there are leftover pops at my event?
Unfortunately, we cannot resell or refund you for any unused pops. We will, however, box them up for you and place them in your freezer, where they will be good for months. If the event is not at your home or office, we are happy to pack them up and store them at our headquarters until you are able to pick them up.
Q. When will streetpops arrive at my event to set up?
Most of our prep time is done back at headquarters, so our setup time is very minimal. We usually arrive 15–30 minutes prior to when you want us to begin serving, and are ready to serve just a couple minutes after arriving.
Q: Do you have insurance?
We do! We are fully insured and can produce a certificate of insurance if you or your event venue requests it.
