Q: Does streetpops cater events such as weddings/other parties?
We sure do, any size, any time!! We love being a part of special events! You dream up the event, and we can work with you to cater it.
Q: What does streetpops bring to an event?
Besides our amazing pops, we bring all the fun of our little company to your event. With some really great add-ons such as cart/truck rental, personalized sticks, and rainbow umbrellas, having us there will surely create a fun and memorable time!
Q: Does streetpops require a minimum order?
Yes. Our minimum order for delivery or packaged pickup is 50 pops. Need less than 50? You can choose them straight from the freezers in one of our shops any time!
Want us to come out and sell pops at your event? Our minimum is 100 pops. If your event doesn’t meet the minimum, you must make up the difference and those pops are yours to keep!
Q: Do you have restricted delivery hours?
We will work with you to accommodate appropriate delivery times.
Q: What are the delivery fees?
There is a $15 delivery fee for any pop delivery made within the 275 loop. Deliveries outside of the loop are $25/hour.
Q: My event is far away. Is it still possible for you to come?
We will on a case-by-case basis. Our delivery fee is based on your address for anything outside of the 275 loop. Please contact us to discuss.
Q: I need to place a catering order and my event is just a few days away. Will that be enough time?
All catering orders within 48 hours require a $50 rush fee. We will try our very best to accommodate your request, and if we cannot, we will present you with the next best option and wave the rush fee.
Q: I filled out the online catering request form, does that mean I have booked the event/order?
No. You will receive an email from us finalizing any details, and confirming the order.
Q: I requested a custom flavor; will it definitely be available for my event?
We will do our very best to meet your request. All of our pops are made by hand with the freshest seasonal ingredients available, so selection is always varying. If we find that we cannot meet your request we will contact you to find an alternative.
Q: What forms of payment do you accept?
Cash, checks, and all major credit cards.
Q: When do I have to pay?
A non-refundable $150 cart deposit, or a $100 truck deposit is required to hold the date for your event. The remaining balance is due at the time of your event.
Q: Can I pay earlier?
Sure! We will gladly accept payment beforehand.
Q: What is your cancellation policy?
If you cancel prior to 7 days before the event there is no charge. Any cancellations less than 7 days before your event will result in a fee of 50% of the quoted cost of your event/order.
Q: What if I change the date/time of an existing order?
There will be a $50 fee for all orders moved within a 48 hour timeframe.
Q: I don’t have a cooler, can I rent one from you?
Yes! If you are picking up pops, there are styrofoam coolers available to purchase complete with our sharp logo for $20-$25 (depending on size). These coolers are yours to keep and include dry ice!
Q: How big is the cart?
Our cart is 3’ x 2’ x 2’. Our umbrella has a 7’ diameter.
Q: I don’t need enough pops to meet the minimum order, what do I do?
You can schedule a pickup of pops, or we can deliver them to you. In either case, the minimum is 50 pops.
Q: I ordered pops for pickup. How will they stay frozen?
Most people pick up their pops and just take them directly to a freezer to store them until they’re ready to serve. If necessary, we can provide you with dry ice ($2.00/lb) that will keep your pops frozen for hours. Coolers are also available for purchase at a reasonable price.
Q: Will regular ice keep my pops frozen?
While it’s better than sitting the pops out in the sun, the regular ice will eventually melt at the same speed as the pops leaving you with sad, melty pops. We advise getting them to the nearest freezer, or using dry ice.
Q: Some of my guests have dietary restrictions, what are my options?
Luckily, we make a variety of streetpops that are dairy-free, gluten-free, vegan and low-calorie. We even have the occasional sugar-free variety. Take a look at our flavors page for more information. If you have any questions about ingredients, please feel free to contact us directly.
Q: What happens if there are leftover pops at my event?
Unfortunately we can not resell or refund you for any unused pops. We will however, box them up for you and place them in your freezer, where they will be good for months. If the event is not at your home or office, we are happy to pack them up and store them at our headquarters until you are able to pick them up.
Q. When will streetpops arrive at my event to set up?
Most of our prep time is done back at headquarters, so our setup time is very minimal. We usually arrive 15-30 minutes prior to when you want us to begin serving, and are ready to serve just a couple minutes after arriving.
Q: Do you have insurance?
We do! We are fully insured and can produce a certificate of insurance if you or your venue requests it.